LOS ANGELES — Officials at Los Angeles International Airport unveiled a revamped Terminal 2 Feb. 2, serving passengers of nearly a dozen airlines, including Virgin Atlantic, Hawaiian Air and Aeromexico.
The 76,000-square-foot terminal is one of five at LAX earmarked for upgrades, and is the second to be revamped after the 2013 renovation of the Tom Bradley International Terminal.
Terminal 2 underwent $78.3 million in upgrades by Westfield, the shopping center operator. New additions include a Barney’s Beanery diner, two Starbucks coffee shops, Chinese fast-food eatery Pick-Up Stix, a duty-free shop, and stores operated by CNBC and Univision.
The $332 million overhaul of Terminal 2 marks another significant step forward in LAX’s historic $8.5 billion modernization program, which includes renovations to nearly every terminal at the airport.
Westfield is also overseeing facelifts for terminals 1, 3 and 6, and was involved in the Bradley Terminal renovation.
“L.A. is the international travel center, and this spectacular new terminal will help us broaden our global reach even further,” Mayor Eric Garcetti said. “With the help of our partners, we have turned this terminal into a beautiful new space — and an expression of our commitment to building the world-class airport our residents and visitors expect and deserve.”
Terminal 2 is the second-busiest international terminal at LAX, serving 4.1 million international passengers and more than one million domestic passengers last year. The improvement program includes major upgrades to the ticket lobby, baggage screening and claim areas, and concourse areas that serve the terminal. The improvements also include 15,000 square feet of brand new retail and dining.
“I want LAX to be a place where people want to be, not because it’s a stop on their journey, but because it is full of amenities,” said City Councilman Bob Blumenfield, chair of the City Council’s Innovation, Grants, Technology, Commerce and Trade Committee. “I’m committed to helping Los Angeles International Airport set a new bar for customer service and passenger experience.
“Bringing new restaurants, new retail, complimentary wi-fi to Terminal 2, LAX’s second busiest terminal, is a huge step in the right direction. I want to thank the mayor, Los Angeles World Airports, and our partners at Westfield, for their vision and partnership in making big things happen at LAX.”
The improvements at Terminal 2 come during an historic time at LAX. Last year, 74.9 million passengers passed through the airport, more than any other time in its history.
As those numbers continue to grow, the airport is undergoing an unprecedented modernization program. In addition, $5 billion will be invested in the coming years to bring a new rail system to LAX along with a consolidated rental car facility.
“The LAX Capital Improvement Program is an essential aspect of enhancing the guest experience at LAX,” said Sean Burton, president of the Los Angeles Board of Airport Commissioners. “More than five million travelers used Terminal 2 last year, 80 percent of them international passengers, so we have to ensure they have an airport experience that is world class.”
“Fresh facilities with more seating, new services, and expanded dining and shopping experiences for today’s travelers, are part of our $332-million investment in Terminal 2,” said Los Angeles World Airports Chief Executive Officer Deborah Flint. “We applaud Westfield’s partnership with LAWA, their investment in Terminal 2 at LAX, and their commitment to developing an experience that truly caters to the modern traveler.”
The 20-month redevelopment at Terminal 2 was its first upgrade in nearly 30 years, with the entire process completed while keeping the 24-hour terminal open, and maintaining customer service and flight operations. In addition to improvements to the pre-security area of the terminal, the project adds 16 new retail and dining brands to the concourse’s hospitality offerings.
“Los Angeles World Airports had a strong vision,” said Keith Kaplan, Westfield’s vice president at LAX. “They wanted more than a concessions refresh — they wanted to truly transform the entire customer journey at Terminal 2 from the moment you clear security. Thanks to our long-term partnership and collaboration with all the stakeholders, everybody wins — the city of Los Angeles, the airport, the airlines and the customers.”
The new Terminal 2 projects $41 million in annual sales — a 34 percent increase. The number of permanent employees in the terminal is projected to increase by 76 percent.